Shipping & Returns/Exchanges
Shipping within the U.S.
Your order will be shipped via 1st Class or Priority Mail (depending on the weight) through the US Postal Service. Our Shipping charge is a flat $6.95 per order. Most orders are shipped within 1 business day and your merchandise should arrive within 4-7 business days.
All shipments to customers in the state of Idaho will be charged 6% sales tax.
U.S. Return/Exchange Policy
If you aren't completely satisfied with an item from SmashGal, you may return or exchange it within 30 days (original shipping charge is not refundable). The item must be in new, unworn and un-washed condition. You must obtain a Return Authorization Number (RA#) from us, before you send an item back. To obtain your RA#, simply send an email to firstname.lastname@example.org, and include your order # and tell us whether you'd like to do a return or exchange. We will reply back with your RA# and easy instructions to complete your return or exchange.
You are responsible to pay the postage to ship the item(s) back to us. For exchanges, you can order the new item on our website and enter the RA# as a discount code, to receive free shipping.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
International Return Policy
If you aren't completely satisfied with an item from SmashGal, you may return it within 30 days. The item must be in new, unworn and un-washed condition. You are responsible to pay the postage to ship the item back to us. Detailed procedures are provided on the return form included with your shipment. Please fill out the form and include it with the item you are sending back. We will promptly issue a refund on your credit card for the returned item(s). Our shipping charge will not be refunded. We do not offer exchanges on international orders - you would need to place a new order and pay for shipping on the new order.